Our Team - Our Customer-Service Agents

Recognizing the fact that our customer-service agents will be the link between you and your customers, we follow a very strict recruitment procedure where potential agents are put through analytical and English-language tests, and multiple rounds of interviews before being finally selected.

All selected agents go through an exhaustive training program that covers:

	Language and Diction module - where they undergo voice modulation and accent exercises.
	Communication Etiquettes module - where clear guidelines are given regarding how to communicate with clients over the telephone, or while chatting or writing emails.
	an Information Value module - where they learn facts about the products or services that will make them fully knowledgeable to be able to provide support.